Apollo Hospitals, which operates over 70 private hospitals with more than 12,000 beds across Asia, recognises the “severe” shortage of healthcare delivery infrastructure worldwide, with the only way to meet this need being the deployment of “effective technology” for healthcare delivery.
During its DIAM validation, Apollo Hospitals was commended for its use of biomarkers, molecular imaging, and mapping software. It also showed finesse in using graphs and dashboards to understand and manipulate data. Meanwhile, the group’s patient portal was found to be “one of the finest examples of patient communication” during its O-EMRAM validation. Its patient app features multiple functionalities, including payment options, appointment setting, health monitoring, and device integration capability. Additionally, Apollo’s hospital information system was deemed intuitive and easy to use. Assessors found that the organisation has good examples of device integrations for vital sign monitoring.
Apollo Hospitals also reported no unplanned downtime in the past five years; HIMSS noted that this demonstrates the effort they put into IT security. Committed to having a pristine quality of healthcare delivery, Apollo Hospitals said it went through the HIMSS digital maturity assessments as it provided them with a framework to ensure its digital backbone is top-notch and guided by global best practices.
Dr Sangita Reddy, Joint Managing Director, Apollo Hospitals, emphasised that “this is not just about the maturity of the digital backbone but also the model of effective adoption of the solutions, thereby demonstrating that an organisation can be effectively managed and sustained by consistent and well-coordinated consumption of digital solutions”.
“We are striving to ensure that we can provide personalised care to every individual guided by technology that ensures that we are operationally effective, sharply focused on quality of service, and non-compromising on achieving the highest standards of clinical outcomes bundled with the hallmark of Apollo’s tender loving care,” she added.
Simon Lin, Executive Director, HIMSS VP said: “Apollo has continued to show commitment and consistency in advancing their digital health capabilities to ensure that they can leverage the full potential of digital technology to continue driving optimal patient outcomes. Having already achieved Stage 6 in both the O-EMRAM and INFRAM, Apollo has now become the first in the APAC region and second in the world to achieve DIAM Stage 6, which is truly an amazing feat and a testament to Apollo’s commitment. “